Refund policy

Refund & Return Policy

Last Updated: November 8, 2026

At BS Auto Care, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You receive a damaged or defective product.

  • You receive the wrong product.

  • Your order is incomplete or missing an item.

To qualify for a return, products must be unused and returned in their original packaging with all included accessories, where applicable.

2. How to Request a Return

If you want to return a product:

  1. Contact us before sending the product back.

  2. Share your order details and explain the issue.

  3. Provide clear pictures or videos if the product is damaged or defective.

  4. Our team will review your request and guide you through the return process.

Please do not send any product back without contacting us first.

3. Damaged or Incorrect Products

Please check your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can investigate and offer an appropriate solution.

4. Non-Returnable Items

Returns may not be accepted for:

  • Products damaged due to misuse or improper handling.

  • Products that have been used or modified after delivery.

  • Items returned without original packaging or missing accessories.

  • Products that do not meet the return conditions.

These exclusions do not affect your rights under applicable consumer protection laws.

5. Exchanges

If you receive a damaged, defective, or incorrect product, you may contact us to request an exchange, subject to product availability and approval.

6. Refund Process

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved.

If approved, the refund will be processed through the original payment method or another mutually agreed payment method.

Processing times may vary depending on your bank or payment provider.

7. Order Cancellations

If you want to cancel an order, please contact us as soon as possible. Cancellation requests depend on the order's processing and shipping status.

Orders that have already been dispatched may not be eligible for cancellation.

8. Contact Us

For refund requests, returns, exchanges, or any questions regarding this policy, contact us:

Email: bsautocare27@gmail.com

Website: https://www.bschemicals.store/

We are always happy to help you with your concerns.

BS Auto Care โ€” Your satisfaction matters to us.